ZHENHUA MACHINERY

SERVICE

SERVICE

We provide quality equipment and packaging solution for customers

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FAQs

FAQs

Are you manufacturer or trading company?

We are a direct manufacturer of carton packaging machinery from north China, Our factory is located in Dongguang County, Cangzhou City, China.  We used to focus on production and sales to the domestic market. Exports were all through foreign trade companies. Now we have established a foreign trade department to produce and export machines ourselves, welcome all the friends and clients to come and visit our factory.

If we buy machines from you, Who Will Install the Machine in Customer’s factory?

Don't worry, when the equipment is provided:

1)Detailed installation and operation manuals and related information will be provided with the machine. Upon customer request, we can also provide equipment layout design for free.
2)We provide training in our factory for free;
3)We will send professional technical engineers to install and debug the machine for you in your factory, also with necessary training. You just need to pay the round trip airfare and accommodations.

How can you guarantee the quality？

1) All raw materials will undergo strict incoming inspection when entering the factory, and unqualified products will be returned to the raw material factory.

2) During production, we strictly produce according to standards and customer requirements. Inspectors will conduct initial inspection and final inspection of the machine to ensure that the machine completes the production with high quality.

3) Before leaving the factory, we will conduct a trial run inspection on the machine again, Each machine will be tested running at least 24 hours and we can also inspect the machine through a third-party test according to customer requirements, and then prepare to ship without any problems.

How about after-sales service?

When there is a problem with the machine, you must be very anxious, please contact us DIRECTLY, our after-sales staff will communicate with you the first time, and feedback the problem to the technical engineer, and the engineer will find the problem in time and solve your worries SOONEST.

If there is any dissatisfaction with the after-sales staff, please contact us: alice@zhenhua-packing.com

How can we visit your factory?

First Warmly welcome your visiting our factory!

Our Company located in China famous corrugated packaging equipment manufacturing industry base(Dongguang County, Cangzhou City, Hebei Province), close to Beijing International Airport and Tianjin Xingang Port, is with convenient transportation.

Attention should be paid to the delivery of carton machinery？

1. Use a wooden box (or wooden frame) to fix the carton machinery and equipment in the container, and the size should be appropriate so that it will not shake or fall during transportation. If the goods are relatively large and heavy, they need to be reinforced and the wooden frame must be fumigated.

2. Carton machinery and equipment are large in size and basically shipped by sea. Moisture-proof and sealing are very important. Of course, shock-proof is also very important. In order to prevent moisture, it is necessary to wrap several layers of PE form on all equipment, and then wrap a layer of bubble film for cushioning and shockproofing. Do not apply anti-rust oil, etc. If it leaks in the container, it will be fined.

3. Make a detailed list, list each item to be boxed one by one, and count them one by one when loading the container to prevent missing packaging and more packaging later. Auxiliary materials such as dunnage can be used to secure the goods in wooden box packaging.

Where can i buy used carton machine?

Our company supply both new and used carton making machine, you can contact with us and send your detailed requirement, we will supply the suitable second hand carton making machine for you.

Also, welcome to visit us and our factory, you will be satisfied with both our service and products.

Whether to support customized services？

Yes, OEM service accepted and supported. Some customers have special requirements for carton machines, such as processing oversized cartons, high-speed high-definition printing, etc. We can customize carton machines according to the specific requirements of customers.

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